Thank you for taking the time to share your feedback regarding your recent stay with us in Tuscany. We value all our guest's opinions, and we apologise for any inconvenience during your stay. We are glad to hear that you found Britta to be responsive and helpful during the booking process. We pride ourselves on providing excellent customer service, and it is rewarding to know that this was reflected in your initial interactions. However, we understand your disappointment when you arrived at the villa and faced some challenges with charging your car. We would like to clarify that before your booking was finalised, we did advise that charging an electric car at the villa was not possible. We aim to be transparent about the amenities available to our guests to avoid any misunderstandings. While we did liaise with the villa owners to address the situation we are pleased to hear that the situation was eventually resolved.
