Thank you for your feedback and we're sorry if there has been any misunderstanding over how to contact us! We have multiple ways to reach us for assistance and are here 18 hours a day, every day, to assist with anything you need help with. Our website - www.charlestyrwhitt.com - has a 'Contact us' page with clear details of how to get in touch. Live chat and telephone are the quickest and easiest methods, and we also have email as well.
We'll be in touch with you shortly to try and understand what the exact issue is you are having with your order, as that isn't included in your feedback, sadly. It appears it was placed around four months ago now. Hopefully, we'll be able to resolve any issues you do have.
