Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Planet Rail Recenzie | Recenzie zákazníckeho servisu na https://www.feefo.com/reviews/planet-rail | Feefo

Zobrazujú sa všetky recenzie v počte 861

Dôveryhodný zákazník

7 years ago

Dátum zakúpenia: 08/02/2017

Very good, efficient service with friendly, helpful staff.

Recenzie produktov

Dôveryhodný zákazník

7 years ago

Dátum zakúpenia: 22/11/2016

Made our holiday to Florence and Montreux wonderful. Our friends also enjoyed their 1st trip with Planet Rail and were astounded by the great hotels they had chosen. Already planning our next trip thi

...

Prečítať všetko

Recenzie produktov

Dôveryhodný zákazník

7 years ago

Dátum zakúpenia: 18/12/2015

From my initial telephone call to the final completion of all details, all the members of staff at Planet Rail were full professionals. Dealing unceasingly with all my changes in holiday details.

Recenzie produktov

Dôveryhodný zákazník

7 years ago

Dátum zakúpenia: 05/01/2017

Smooth hotel and travel arrangements

Recenzie produktov

Mr Moles

7 years ago

Dátum zakúpenia: 27/02/2017

Čo povedal/-a Mr Moles o spoločnosti Planet Rail:

Efficient. Planning of train journeys excellent as was taxis at gare du nor. And gare du Lyon. Hotels in Zurich and montreaux perfect. Hotel in Rome was at first disappointing mainly because of t

...

Prečítať všetko

Dr Stewart

7 years ago

Dátum zakúpenia: 13/01/2017

Čo povedal/-a Dr Stewart o spoločnosti Planet Rail:

Delivered the tickets and took the money on time, so it was efficient. However, the Google maps supplied left a lot to be desired -- was our Zurich hotel really 800 m from the station?

Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. I am pleased to read you found our service to be efficient. Thank you also for the feedback that you would have liked the Zurich map to have been clearer, although I can assure you the distances provided by Google are quite accurate. It is only through constructive feedback such as yours that we can improve the information for future customers.

Best wishes

Andrea

Recenzie produktov

We found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Wellenburg in Zurich had a lot of black mould in the sh

...

Prečítať všetko

Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. Although you did not feel that the hotels in Frankfurt and Zurich matched your expectations, I do appreciate your compliments over the hotel in Vienna. Thank you for bringing your concerns to our attention. We are keen to resolve any issues that may arise whilst a customer is still on holiday. So, it is a shame we did not have the opportunity to put right your concerns while you were away. We are grateful for your feedback which will give us the chance to fully review these hotels again as part of the Planet Rail portfolio for future customers.

Best wishes

Andrea

Dôveryhodný zákazník

7 years ago

Dátum zakúpenia: 28/01/2017

Yes, we would recommend them and use them again. The reason we have not given 5 stars is that there was a delay between us telling Planet Rail what we would like and Planet Rail responding. The expl

...

Prečítať všetko

Recenzie produktov

Dôveryhodný zákazník

7 years ago

Dátum zakúpenia: 11/01/2017

Everything was dealt with promptly, and all arrangements were properly made. We came home having had an excellent holiday where everything ran smoothly. Biggest criticism now would be of this rather

...

Prečítať všetko

Recenzie produktov

Mrs Bradbury

Northampton

7 years ago

Dátum zakúpenia: 16/02/2017

Čo povedal/-a Mrs Bradbury o spoločnosti Planet Rail:

The process of purchasing the holiday was extremely easy. Our office contact was personable and professional and listened to our requirements. All the train connections had been thoroughly thought thr

...

Prečítať všetko

Recenzie produktov

Ms Horsfield

7 years ago

Dátum zakúpenia: 18/06/2016

Čo povedal/-a Ms Horsfield o spoločnosti Planet Rail:

Excellent. It would have been beneficial if we had had some of the information earlier e.g. train times to allow us to plan accommodation, more information on the OE. The booklet was really too late.

Recenzie produktov

Nedostali ste pozvánku zanechať recenziu?

O spoločnosti Planet Rail

Planet Rail specialises in tailor-made First Class rail holidays to Europe and beyond. Perfect holidays are as much about the enchanting journey as the enticing destination that awaits you. We are an independent, family-run business with a responsible approach to travel and a belief in providing the more personal and professional service you deserve. In other words we are committed to doing our very best to tailor-make your train holiday.

Prečítať všetko

01347 825292

The Hawk Creative Business Park, Hawkhills, Easingwold, North Yorkshire, YO61 3FE, United Kingdom

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Planet Rail

The Charming Cities of AndaluciaIt was a really good trip, the trains were amazing and the hotels were very good..thoroughly enjoyed it.Ďalšie recenzie tohto produktu (3)Prezrieť internetové stránky o produkte

Florence by First Class railGreat organisation and superb hotelsĎalšie recenzie tohto produktu (7)Prezrieť internetové stránky o produkte

Cape Town, Pretoria & Swakopmund on The Pride of AfricaPossibly the most luxurious train in the world.Ďalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkte

Grand Tour of Spain by First Class railSmooth travel and hotel arrangementsĎalšie recenzie tohto produktu (4)Prezrieť internetové stránky o produkte

Vienna by First Class railWe found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Welle...Ďalšie recenzie tohto produktu (2)Prezrieť internetové stránky o produkte

Grand Tour of Italy by First Class railThe only issue we had was that we did not consider the hotel in Zurich to be 4 star. Our room was clean and had what we needed. The staff were very p...Ďalšie recenzie tohto produktu (10)Prezrieť internetové stránky o produkte

Rome by First Class rail & overnight sleeper trainMost of the journeys were excellent. However, the night sleeper Paris-Milan was a disappointment - and I acknowledge that this was not Planet Rail's o...Ďalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkte

The Charming Cities of AndaluciaCovering 4 cities by train in 11 days was never going to be relaxing but everything ran to schedule, had been well though through, with an excellent c...Ďalšie recenzie tohto produktu (3)Prezrieť internetové stránky o produkte

The Orient Express holiday to Venice and return by First Class railOrient Express a fun experience but would not repeat. The remainder of the holiday - train travel, hotels was excellent. The hotel Al Ponte Antico was...Ďalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkte

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?