Hello again Daneila. I’ve sent you extensive feedback by email, however I want to clarify in short our response to your complaint. The area in Sumatra in which you traveled is fairly remote, and restaurants may not always be up to international standard. Your guide, Mr. Adam, who’s been working as a tourist guide since 2000, endeavored to take you to the best restaurant options available, given the remote area in which you traveled. Again, we are sorry to read your complaint, and we are working with our ground staff to research more suitable options.
Maeve Nolan - General Manager Backyard Travel