Recenzie na Backyard Travel

My name is Maeve and I am the General Manager of Backyard Travel. I wanted to write to you personally as I have been through your feedback, both here, as well as your direct correspondence with our Japan Travel Specialist Pug. I thank you for your feedback, as we value all reviews we receive from our clients, however are sorry to read we did not meet every one of your expectations. Overall it seems you had a good trip, and the direct email you’ve sent us also indicated this. We are glad to hear you liked the hotels we provided, as well as the guides, who will surely appreciate your positive feedback. Japan as you’ve mentioned is a destination that requires a high budget to travel to, hence guides are not hired for each and every day, therefore maps are given to aid the traveler. I do apologize that you were not satisfied with some the maps provided, and we are looking into this right away as this is a matter of high priority. As a travel company offering tours to Japan, I do believe our pricing is competitive, considering we only employ experienced and professional guides, we well as offering personalized trip planning services prior to our clients arrival. Csaba once again thank you for your valued feedback which will help us improve our services. If you wish to discuss further, please email me via Pug. With best regards, Maeve

Thanks for your feedback it is very much appreciated, we are so happy to hear that you enjoyed your recent holiday to Indonesia. We will review our lodging in that area and will pass on the positive feedback to our guide and driver. I look forward to welcoming you again the next time you choose to travel.

Hello Beth this is Bruno from Backyard Travel. Thank you for your feedback it’s greatly appreciated and we always value the opinion of our travelers. We apologize for the inconvenience of you having to collect your travel documents at our office, as we do offer the service of delivery, however you had requested to come to our office to collect them. Had we known in advance you would have preferred to have them delivered, we would have gladly arranged this in advance. In regards to tipping the guides, we’re sorry to hear that you felt obliged to tip, although this is often recommended when travelling it is not always compulsory. I have taken into account however your recommendation on including tips in our quotes. Once again Beth thanks for taking the time to give us your feedback.