Here is the email that I sent almost a month ago to the email address listed in the contact details at the foot of the order confirmation email received from First Stop:
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First Stop Stationers
Unit 3 Library Place
One Manor Way
Chepstow
Monmouthshire
NP16 5HZ
United Kingdom
01291 623999
01291 630983
sales@firststopstationers.co.uk
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To: sales@firststopstationers.co.uk
Date: Wed, Mar 7, 2012 at 6:33 PM
Subject: Re: First Stop Stationers : Order MD72RA20010821
Dear First Stop Stationers,
Thankyou for sending me a package containing Sequin Mesh 5 Metre Rolls - Gold Twin Pack that I ordered at the weekend.
Unfortunately it differs from the product shown on your website, as it has heart-shaped holes as opposed to the standard round holes - which is what I require.
[Image inserted here: http://www.firststopstationers.co.uk/acatalog/CPT%206691102L.jpg]
I did check especially that there was no warning that goods purchased may differ from the illustration, and found none.
Do you have the product illustrated above and on your website in stock?
If not, I will regretfully have to request a refund.
Kindest Regards,
Richard