Recenzie na Goodfellow

Merci pour votre avis. Veuillez accepter nos excuses pour le retard que vous avez rencontré avec votre commande. Nous avons enquêté et pouvons maintenant confirmer que cela était dû à un problème de dédouanement. Suite à notre échange téléphonique de ce matin, nous pouvons vous confirmer que nous réexpédions aujourd'hui un de vos articles par livraison express. Nous resterons en contact avec vous jusqu'à ce que votre commande soit exécutée. Nous vous remercions d'avoir attiré l'attention sur cette question.

We really appreciate your feedback. As per our telephone conversation this afternoon, we are so sorry for the delays that you experienced with these two orders, which were largely the result of our internal processes not being followed correctly. We have now reviewed these and implemented several checks to make sure this can't happen again. We'll be in touch again directly to confirm the actions agreed on our call. And as we discussed, our delivery time to France for materials in stock really is usually 2-3 days from point of order. We very much hope that we can restore your faith in Goodfellow and that you will continue to consider us for your future material needs.

Thank you for taking the time to let us know about this. As per our correspondence over the last week, we have identified the root cause of this problem and amended your account settings in our system to ensure that any future orders will be shipped to the correct address. Please accept our apologies for the problems this caused you and do contact us directly if we can be of further assistance. Thanks again.