Dear Jane,
We are terribly sorry to hear that your product has not yet arrived with you. We are working extremally hard to ensure our products are with you for Christmas. However, the current Industrial Action by Royal Mail, is causing some of our deliveries to take longer than usual. We understand how frustrating this is for our customers, and we are in constant contact with Royal mail to make sure orders are getting to people as quick as possible.
Kind regards,
Harris & Jones Team