We are sorry to hear you are disappointed with your recent purchase of the Alpaca Moss Stitch Gilet. This product is knitted using an open style knit, giving it a light and lofty feel. I am sorry you feel it is flimsy, but I can assure you it will be wonderfully warm and comfortable, thanks to the fullness of the knitting style. A certain amount of fluffing is normal for a pure natural fibre such as alpaca, this is simply the loose fibres coming free when first worn. This is only temporary and easily removed with the fingertips. Once removed, a gentle handwash will prevent the fluffing from re-occurring. If you require any further assistance from us, please do not hesitate to contact our customer service team on 01908 523150 and we will be more than happy to assist you.Kind regardsJames Alexander Team
