Very nice to look at but on wearing it for one day it left bobbles of wool on my wool sweater. Pleased this gilet was on offer at the time of purchase.
Helen
James Alexander Clothing
5 months ago
Dear Valued Customer
We are sorry you have been disappointed with your garment. Some bobbling and shedding can be expected from natural fibres. Once these stray fibres have been removed, the issue should cease. We are happy to have a look at the garment and remove any bobbling and then return the garment to you, if this is suitable. You can give us a call on 01908 523150 to request a Free Returns Label to be sent out to you.
Kind Regards
James Alexander Customer Services
0
Sprístupniť
Dôveryhodný zákazník
5 months ago
Dátum zakúpenia: 12/02/2024
Helen
James Alexander Clothing
5 months ago
If there is anything we can do to assist you further please give us a call on 01908 523150.
Kind regards
James Alexander Customer Service Team
Recenzie produktov
Has been much admired. But is starting to get a bit bobbly .
0
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Dôveryhodný zákazník
5 months ago
Dátum zakúpenia: 14/02/2024
Recenzie produktov
0
Sprístupniť
Dôveryhodný zákazník
5 months ago
Dátum zakúpenia: 08/02/2024
Excellent service
Recenzie produktov
Looks & feels lovely. Unfortunately, sheds badly. I cancelled a further order.
Helen
James Alexander Clothing
5 months ago
Dear Valued Customer
We are sorry you have been disappointed with your garment. Some shedding can be expected from natural fibres. Once these stray fibres have been removed, the issue should cease. We are happy to remove any further shedding for you and return the garment to you, if this is suitable please give us a call on 01908 523150 and we can arrange for a returns label to be sent out to you.
Kind regards James Alexander Customer Services
0
Sprístupniť
MC
Ms Caudy
Birmingham
5 months ago
Dátum zakúpenia: 22/01/2024
Čo povedal/-a Ms Caudy o spoločnosti James Alexander Clothing:
They are very efficient. When you order an item they get item ready for post and advise customer accordingly.
0
Sprístupniť
Dôveryhodný zákazník
5 months ago
Dátum zakúpenia: 20/01/2024
Delivered promptly
Recenzie produktov
Ok for a woollen sweater .
0
Sprístupniť
Dôveryhodný zákazník
5 months ago
Dátum zakúpenia: 22/01/2024
Good quality garments. Reasonable colour choice. Safe packaging. Ordered easily on line and came within a reasonable timeframe.
Recenzie produktov
Liked this garment and bought another for a friend. The garment is 'edge to edge' and friend added a fixing at the neckline which made the garment more useful for her. Good layering garment and is f
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1
Sprístupniť
Dôveryhodný zákazník
5 months ago
Dátum zakúpenia: 25/01/2024
Delivery was very quick, and great care was taken with packaging and presentation. I was delighted with my purchase when I opened it.
However after wearing just a couple of times, the wool began to b
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Recenzie produktov
Expensive, but didn't keep its shape and appearance as I had hoped.
Jeff Pert
James Alexander Clothing
5 months ago
Thank you for your feedback on this product. Merino is a natural fibre so we do recommend hand washing which will help prevent the bobbling and laying flat to dry will help keep its shape.
We have not heard about this problem happening from any other customers and have been obtaining merino products from the same supplier for many years, so this seems unusual and we would like to inspect the jacket.
We shall be pleased to exchange the product if you wish or alternatively we will provide a full refund if you prefer. We will send a free returns label to enable you to return the product to us.
1
Sprístupniť
MC
Mrs Clayton
Scottish Borders
6 months ago
Dátum zakúpenia: 19/01/2024
Čo povedal/-a Mrs Clayton o spoločnosti James Alexander Clothing:
Beautiful top, very well made. It looked just as advertised.
Ordered online, prompt delivery in recyclable packaging.
Recenzie produktov
Beautiful quality, fits well.
Looks exactly as advertised.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Bringing you the world's finest fibres.
Our collection of luxury knitwear and accessories are all crafted from the world's most exquisite natural fibres. All of our knitwear is designed in-house and we take the utmost care and pride in hand-selecting accessories from carefully selected suppliers to bring you garments that not only feel luxurious but will last a lifetime.
