Recenzie na Audenza

Thank you for the 5 stars, we are delighted that you love your new parrots! I can confirm the product dimensions displayed on our website are correct, as each parrot is approx. H53x W13 x D10cm. Although, please note these measurements are to be used as a guide only, so may vary slightly. However, please do send us an email if you have any queries about this, as we would be happy to look into this further for you. I hope you had a lovely birthday and find a suitable place in your home to display this cheeky pair of parrots :-)

Hi, Thanks for your taking the time to leave a Feefo review, although I am sorry to hear that you are unhappy with the delivery of your item. I have looked into this for you and I can see that this particular item has a 2-4 week delivery time. As this order was placed on the 20th June, we would expect it to be delivered to you between 4th July – 18th July. We emailed you on July 1st to provide further information about your delivery and to inform you that the courier would be in contact with you directly within 2-12 working days. Therefore, I am pleased to say that we are still within the delivery timeframe as specified on your original order and your order update email. I can see that you haven’t contacted us directly about this and appreciate you may not have spotted your order update email. Therefore, I have sent you an email now so that I can discuss this with you. I have also resent another copy of your order update email. For future reference, if you ever have any queries about the delivery of your item or any other queries, please do get in touch with us, as we’re always happy to help. Our customer service email address is info@audenza.com Many Thanks, Sarah

Following the update you provided on your service review, we are delighted to hear that your lamp arrived safely and looks great in your home. Please do get in contact with us via email if you have any further queries and thanks again for providing feedback on your Audenza order. Kind Regards, Sarah

Thanks so much for giving this item a 5 stars. Please do email us if there is anything else we can help with and thanks again for taking the time to leave a review :-)

Hi Carol, Thanks so much for your feedback and we're delighted that you like our range of quirky items! As you may know, we are a small family run business; we price our items as competitively as we can, however our prices reflect the quality of the design and craftmanship, together with the all-round service that you receive. We ensure we use the best couriers available, who look after your order with the same care and attention that we do, to make sure that they arrive with you in perfect condition, including offering you a variety of delivery options and real-time tracking, to make your life easier! Not only that, we offer super speedy Mainland UK delivery, which means in-stock standard items will be with you in just 1-3 working days, at no extra cost. In addition, we photograph everything in-situ, in various different lifestyle settings, so that you can really get a feel for the items and how they’d look. We also take close-up photos, so that you can see the finish and take care to describe items fully, including what it is made from and tips to style it. Thanks again for your feedback and I hope this goes someway to explain regarding our pricing. We hope we are able to welcome you back to Audenza again soon :-)

Hi Christine, thanks for taking the time to leave a review, although I am so sorry to hear that the item didn’t live up to 5 stars for you. As a homeware company, many of our items provide a decorative, rather than functional purpose, and when asking for reviews, we’re looking to know if the service (such as the delivery and interactions with ourselves) and the quality of the item matched your expectations. This helps us to improve and helps other customers to make an informed purchase. As you haven’t left any specific feedback, I’m unsure if the 3 star review is as a result of an issue, or simply because the item is an ornament. If you are ever unhappy or have any queries about any of our items, please do not hesitate to contact us directly on info@audenza.com, and we will be very happy to help you. Many thanks, Sarah

Thanks so much for your 5 star review, Scott - I am delighted you love your planter so much :-)

Hi Scott, Thanks so much for letting us know. Great to hear!

Thanks for letting us know how much you love your item, it means a lot to us!

Thank you for the 5 stars, Claire! We're delighted you are pleased with your purchase and I hope the recipient loved their fab, new glasses :-)

Thanks for the 5 stars and for letting us know how much you love your fab selection of items (including our postcards!) Also it's great that you've including some photos - you have styled them so beautifully :-)

Thanks for letting us know how happy you are with your new item, it means a lot to us! :-)