Dear Customer
I was sorry to read your review concerning your disappointment with App viewing software for your newly installed Secure One CCTV system. Wayne, our systems technician, has given me a full report following his visit to you. I am glad we have been able to resolve the issue to your satisfaction, so much so you have decided to place another order with us.
Secure One Limited is committed to providing the highest levels of customer service and product quality and, in this instance, we have obviously failed you.
I would like to take this opportunity to thank you for bringing this matter to my attention. If I can be of any further assistance please do not hesitate to contact me.
Your sincerely
Ian Bass
Managing Director