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Recenzie na Urban Flower

Hodnotenie
Výnimočné
Služby,
4.9
/5

5

4

3

2

1

1,346

59

11

2

17

1,435

hodnotenia za posledný rok

Zobrazujú sa všetky recenzie v počte 8,969
CL
Clare
5 years ago
Dátum zakúpenia: 29/01/2019
Čo povedal/-a Clare o spoločnosti Urban Flower:
Beautiful flowers. Delivery made during time requested.
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Carli
Urban Flower
5 years ago
Thank you Clare!
Dôveryhodný zákazník
5 years ago
Dátum zakúpenia: 01/02/2019
My order matched the reference photo and description and the plant was delivered on time. My parents loved the plant and the vibrant purple color! Overall a faultless experience - I would recommend Ur
...
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Carli
Urban Flower
5 years ago
That's fantastic, thank you for sharing your experience with us. Hopefully they enjoy their plant for many months to come.
MI
Michael
5 years ago
Dátum zakúpenia: 01/02/2019
Čo povedal/-a Michael o spoločnosti Urban Flower:
The staff is really helpful , the arrangements are amazing. Every time I order from here I get incredible feedback from everyone who sees them and my fiancé is a very happy woman.
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Carli
Urban Flower
5 years ago
Thanks for trusting us with providing flowers for the special people in your life Michael!
AN
Anna
Hobart
5 years ago
Dátum zakúpenia: 31/01/2019
Čo povedal/-a Anna o spoločnosti Urban Flower:
The flowers were beautiful, however I requested an early delivery and the flowers did not arrive until after 4:30pm. I would use them again so long as my delivery time was flexible
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Carli
Urban Flower
5 years ago
Hi Anna, I'm glad you hear you flowers were beautiful. We offer express and early morning deliveries through the drop-down delivery tab. There is a small surcharge for these express deliveries and a few different time options to choose from. When you select these options, we always make sure they reach their destination early in the morning as we book a special driver to deliver the early morning flowers as well as our funeral flower orders. Warmest, Carli
FI
Fiona
5 years ago
Dátum zakúpenia: 29/01/2019
Čo povedal/-a Fiona o spoločnosti Urban Flower:
I ordered the flowers at 10.05 am for delivery before 3pm (school time?). It was not clear on the site that this was only for schools. I rang to check on the delivery at 4.31pm as my aunt had not re
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Carli
Urban Flower
5 years ago
Hi Fiona,
Thank you for your feedback. I have only had this new delivery system running for a few days and I'm still ironing out the kinks. I wanted some way of highlighting school orders, and felt this was the best way of doing that. I didn't think people would click on that if the delivery was heading to a home, which is what complicated things with your order and then meant it headed out in the afternoon. I can see that you are disappointed so I'm going to look into how I can word things differently on the website (while still taking care to be careful with Primary and High School orders). Thank you for taking the time to write this. I would like to refund your delivery fee as a token of my appreciation for making me aware of kinks in my new delivery options. I will definitely be putting me head down this weekend to nut out some new wording and new ideas. Many thanks Fiona, Carli
FI
Fiona
5 years ago
Hi Carli. Thank you for your response. It’s not necessary to refund the delivery fee, but it’s a nice gesture and is appreciated. Good idea to change the wording, because it looks like delivery before 3pm and delivery before 5pm are the same price, so why not click on the earlier delivery time? Good luck with your business. Your personal attention to glitches shows you care and I’m sure you will succeed. All the best, Fiona
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Carli
Urban Flower
5 years ago
Thank you Fiona for getting back to me. I've already refunded the $12.95 fee back to you, so that's okay. I've already made some changes on the website for today so just seeing how that goes, and will monitor it accordingly. Have a great weekend.
Dôveryhodný zákazník
5 years ago
Dátum zakúpenia: 24/01/2019
Perfect !!!!!! Shipment in time, products like agreed. I recommend.
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Carli
Urban Flower
5 years ago
So happy to hear this, thank you!
NO
Norma
Victoria
5 years ago
Dátum zakúpenia: 27/01/2019
Čo povedal/-a Norma o spoločnosti Urban Flower:
I ordered online during a public holiday weekend. The next day I sent an email asking for another line to go on the sympathy card with the flowers. I rang the following day when the florist was open a
...
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Carli
Urban Flower
5 years ago
Norma, thank you for taking the time to write this. I'm sure the flowers helped lift spirits at this sad time.
SH
Shushan
London
5 years ago
Dátum zakúpenia: 26/01/2019
Čo povedal/-a Shushan o spoločnosti Urban Flower:
Beautiful. Recipient very happy!
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Carli
Urban Flower
5 years ago
Thank you Susan!
TI
TIMOTHY
5 years ago
Dátum zakúpenia: 29/01/2019
Čo povedal/-a TIMOTHY o spoločnosti Urban Flower:
delivered promptly
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Carli
Urban Flower
5 years ago
Glad we could be of assistance Timothy
MA
Maria
5 years ago
Dátum zakúpenia: 27/01/2019
Čo povedal/-a Maria o spoločnosti Urban Flower:
The receiver loved her beautiful roses. Would definitely recommend Urban Flower
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Carli
Urban Flower
5 years ago
Excellent to hear your feedback Maria, thank you for taking the time to write this for us.
O spoločnosti Urban Flower
Urban Flower
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1 Burwood Road, Concord, 2137, Australia
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O spoločnosti Urban Flower
Urban Flower