I took out a policy for public liability last year and the service and information given was very good.
However this year I have renewed the policy and some of the details on the renewal policy were
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Versatile Insurance
Versatile Insurance
9 years ago
We thank you for your review and appreciate the time you have taken to do this for us. We agree that our service to you fell short of our high standards and would like to explain what happened. The insurers changed their terms at renewal without advising us and we didn't spot this when we sent out your papers. We were pleased that you did report the problem to us, and not just renew elsewhere. This helps us with dealing with renewals for other clients - and yes, we have expressed our displeasure to the insurers! The result was that a lot of work and form filling was required in a very short amount of time and this doesn't necessarily look good from our client’s viewpoint. However, the end result was very positive and we found an alternative insurer at a lower quotation than last year - and we waived our usual fee as we appreciated the help that you gave us. We hope that you were pleased with paying a cheaper premium this year and will continue to insure with us in future years.
Ray Colenutt - Managing Director
Dôveryhodný zákazník
9 years ago
I opted to pay a cheaper premium this year as I reduced the level of cover because the risk was minimal this year as the derelict building on the land had been demolished.
I wasn't aware that there would have been a fee as there was no mention of this in the original renewal quote.
I will rate the overall rating to good now in the hope that I have the correct cover.
Versatile Insurance
Versatile Insurance
9 years ago
We note that you did not see the policy on the original (incorrect) renewal papers and have emailed a copy to you today. We thank you for your positive feedback despite having had some problems with us!
Specialist insurance services for builders, property developers, self builders, renovators and any other businesses in the construction industry.We spend time finding about your needs so that we can arrange the most suitable product for you.
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Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Specialist insurance services for builders, property developers, self builders, renovators and any other businesses in the construction industry.We spend time finding about your needs so that we can arrange the most suitable product for you.