Thank you for your detailed feedback. We appreciate your positive remarks regarding the service, communication, and the beauty of the property. However, we sincerely apologize that your stay did not meet your expectations.
We regret not being informed about the issues during your stay, as we would have promptly addressed them to ensure a more comfortable experience. Your concerns about the villa's condition, including the showers, air conditioning, electrical system, and other aspects, have been noted, and we will be reviewing these areas for necessary improvements. Your feedback is invaluable as we strive to enhance our services and facilities.
Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.