We understand the frustration caused by the delay and want to provide some clarity on the circumstances as earlier communicated with you earlier. Unfortunately, your order, placed on 21/12/2023, falls outside our last order date for the year 2023, which was clearly communicated at the checkout page and during the ordering process. Our operations resumed on 4/1/2024, and your parcel was scheduled for delivery on that day as part of the first shipments for the year 2024.
Regrettably, the original parcel encountered transit damage, which led to the delay. We promptly took action to rectify the situation by sending a replacement parcel, which you later received. We appreciate your understanding and patience in this matter, and we want to assure you that we are continuously working to improve our services to prevent such occurrences in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
