Hello Stephen,
Thank you for taking the time to share your feedback with us. I deeply regret any inconvenience or delay you may have experienced with your recent order.
We pride ourselves on the long-standing history we have in the medical equipment and consumables industry, and the quality of the products we provide. The Vinyl pants you received come from a trusted manufacturer, and to provide some context, we've supplied the same product to 38 other customers. Thus far, we've not received any negative feedback, indicating a general satisfaction with the product among our clientele.
However, we truly value the perspective and experience of each of our customers, and I understand that individual preferences and experiences can vary. To show our appreciation for your feedback and loyalty, we would like to offer you free delivery on your next order. We're always striving to improve, and your feedback is an essential part of that process.
Thank you for choosing us for your medical equipment needs. We look forward to serving you again soon.
