Arena Travel Omdömen

Good morning Mr Gibson, I am very sorry to note you had issues with booking via our website. We are always trying to improve the booking process and appreciate your feedback which will be passed on to our development team. I can see your booking has now been confirmed and hope you received a good service from our staff when you called. Thanks again for bringing this matter to our attention - and please don't hesitate to get in touch if you wish to provide any further feedback. With best wishes, Arena Travel, Customer Services.

Good morning Mrs Smith, Many thanks for your feedback regarding your recent trip with us. I am sorry to learn of your disappointment with the hotel on this occasion and hope you will trust this feedback is not typical of our tours. I have passed your comments onto our product team who source the hotels and they are liaising with the hotel to ensure improvements are made should we use the hotel again. We have used this hotel previously without similar concerns so we are confident they can improve things. I do hope the rest of your trip was good, and I can see you have since made another booking with us which we look forward to welcoming you on in December. Thanks again for your feedback - it is much appreciated. Best wishes, Arena Travel, Customer Services.