Hi Schantal,
Thank you so much for this feedback.
We really do appreciate all input, both positive and negative as we can only make improvements when we know where we have dropped the ball.
All points mentioned in your review have been discussed with management and steps are being put into place to improve all aspects of our ordering process.
As discussed telephonically, we would like to offer you a voucher for the inconvenience caused and do hope to hear from you again soon.
Have a great day
All the best
Gabi Morelli