Thank you for getting in contact and we would like to apologise for the lack of communication you have received from us. We dropped the ball on this occasion but would like to assure you that this is not the service we usually provide and can only apologise that you have not had the Enter Gallery experience that we pride ourselves on. I hope after our conversation yesterday, you feel we now have this in-hand and you have my commitment that I will continue to keep you updated at every step, until you have your beautiful piece in your home. Many thanks again for getting in touch and we hope that despite your experience on this occasion, you will consider us for pieces in the future so that we can show you the real Enter Gallery experience. Natasha
