We apologise for the delay in your order, your piece was a new artwork being produced and there was a delay in the printing and hand finishing of this piece. We understand that these should have been communicated to you in a much more timely manner and please accept apologises that customer services didn’t update as necessary. We hope that you are pleased with your artwork and please be assured we have taken on board your comments and will endeavour to to communicate delays with more clarity and speed.