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Omdömen för My Cruises | Kundtjänstomdömen för https://www.feefo.com/reviews/mycruises | Feefo

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Wayne

Victoria

8 years ago

Köpdatum: 04/08/2016

Vad Wayne sa om My Cruises:

We were a little uncertain whether to book or not. Rosilyn Young, your consultant was very helpful & did not pressure us whilst we procrastinated. She attended to all our requests & questions in a fri

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Veronica

8 years ago

Köpdatum: 12/08/2016

Vad Veronica sa om My Cruises:

There was a miscommunication on their behalf about what my package would entail...not happy with the end result

Sarah Loughlin

My Cruises

8 years ago

Hi Veronica, after looking at your file I can see that you wanted two cabins, and we only had one left available for your sail date. We managed to secure you a cabin but it did not have the same promotional inclusions. We are sorry if you felt that this was not communicated to you effectively. The cruise manager will be calling you to discuss this matter further and ensure there is no further confusion. Thank you for taking the time to send us the feedback, we will ensure this gets back to the relevant departments so we can provide more training and improve our processes. Kind Regards, Sarah

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Beverley

8 years ago

Köpdatum: 13/08/2016

Vad Beverley sa om My Cruises:

Friendly and efficient staff

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Betrodd kund

8 years ago

Köpdatum: 19/08/2016

Courteous and prompt.

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Betrodd kund

8 years ago

Köpdatum: 21/08/2016

Our consultant was very friendly & helpful in booking & organising our holiday. Would definitely recommend My Cruises to family & friends.

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Leanne

Hunter Valley

8 years ago

Köpdatum: 25/08/2016

Vad Leanne sa om My Cruises:

They were very helpful

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Patricia

8 years ago

Köpdatum: 29/07/2016

Vad Patricia sa om My Cruises:

Excellent, capable, helpful assistant.

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Betrodd kund

8 years ago

Köpdatum: 04/07/2016

The person we spoke to was very helpful. We to date would recommend the Company to others. We at this point in time found to be extremely helpful.

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Betrodd kund

8 years ago

Köpdatum: 20/07/2016

Didn't get what was advertised in both paper and website, It said 3 nights Cairns and 11 night south pacific cruise for $1490. when we booked we got 2 nights in Cairns for $1590. Flights were included

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Sarah Loughlin

My Cruises

8 years ago

Hi Lorna, we are sorry that you didn't have a positive experience booking with My Cruises. Your consultant Kelly was very concerned to hear you are not happy with your booking. Please get in touch with her if there is anything you need. She mentioned that P&O offered you a complimentary upgrade for your cruise and that your flight is a morning flight. Please get in touch if you have any further concerns. Thank you for taking the time to send us the feedback, we will ensure this gets back to the relevant departments so we can provide more training and improve our processes. Kind Regards, Sarah

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Peter

8 years ago

Köpdatum: 01/08/2016

Vad Peter sa om My Cruises:

Rosilyn did a fantastic service juggling plane schedules and a variety of cruise dates for the one cruise. Could not be more impressed.

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Om My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

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