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Omdömen för My Cruises | Kundtjänstomdömen för https://www.feefo.com/reviews/mycruises | Feefo

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Betrodd kund

4 years ago

Köpdatum: 10/09/2019

Overall a very enjoyable holiday with no issues encountered .Transfers and added extras such as drinks package and speciality restaurants were well received.

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Heather Britton

4 years ago

Köpdatum: 26/08/2019

Vad Heather Britton sa om My Cruises:

The service was very good, they explained everything clearly .For the first time booking on line I'm very happy. 👍

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Jeanette Liebenberg

4 years ago

Köpdatum: 20/11/2019

Vad Jeanette Liebenberg sa om My Cruises:

Quick and helpful responses to all queries in this early stage of our booking.

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Judy Sprouster

Glossodia

4 years ago

Köpdatum: 05/10/2019

Vad Judy Sprouster sa om My Cruises:

when deposit was paid I had a number wrong after checking when queried it was found and placed in my account.When final payment was due same thing happened as the wrong number was on bank records so I

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Charlene

My Cruises

4 years ago

Hello there, Thank you so much for sharing your feedback and we sincerely apologise for the error on your deposit details. We do have a separate team that handles receipt and we will make sure to forward this feedback to them. Rest assured improvement will be done to avoid errors like this moving forward. We are really sorry that you were not notified of the error originally. We will also use this feedback as a guideline to improve our process, services, and communication internally. We very much hope your upcoming cruise experience will be enjoyable. Kind regards, My Cruises.

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Vannessa Mann

Perth WA

4 years ago

Köpdatum: 14/11/2019

Vad Vannessa Mann sa om My Cruises:

Very good response time and helpful when booking for 3 people all paying separately. Once I checked the flights one wasn’t right but once I contacted them they changed our flight. So please double che

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Betrodd kund

4 years ago

Köpdatum: 19/11/2019

Consultants knowledge of tours and places was great. They were so kind, friendly and courteous in answering my questions.

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Mark Cherry

4 years ago

Köpdatum: 09/07/2019

Vad Mark Cherry sa om My Cruises:

Communication was lacking at times and response times a little slow, staff were pleasant and generally helpful but we needed to call them more than expected.

Charlene

My Cruises

4 years ago

Hi there, Thank you for your feedback and for booking with My Cruises. We understand that communication is paramount and apologise for the level of assistance you have received. Your questions are important to us and we hope to be in contact to ensure you are confident and excited about your upcoming holiday. We have taken your feedback into account and passed this on to the relevant departments to improve our training and processes. Kind regards, My Cruises.

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Alan Dowson

4 years ago

Köpdatum: 29/09/2019

Vad Alan Dowson sa om My Cruises:

both consultants were pleasant and extremely efficient. I am sure my further contacts will be in a similar vein.

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James Martin

4 years ago

Köpdatum: 29/08/2019

Vad James Martin sa om My Cruises:

Very smooth booking..

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Walter Dennison

Sydney

4 years ago

Köpdatum: 28/10/2019

Vad Walter Dennison sa om My Cruises:

very ease to deal with. explained every thing well

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Om My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

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