Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

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Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Omdömen för My Cruises | Kundtjänstomdömen för https://www.feefo.com/reviews/mycruises | Feefo

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Joanne Cave

4 years ago

Köpdatum: 09/08/2019

Vad Joanne Cave sa om My Cruises:

Initially the service was very good by our agent. Tabatha has assisted us well with the changes we had to make. We were happy with her promptness & knowledge. However we have attempted to contact her

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Charlene

My Cruises

4 years ago

Hello Joanne, Thank you so much for your response. We are glad to hear that your dealings with Tabatha were positive however we apologise for the late response regarding questions about your flights. We have contacted the relevant department and they have advised you will be soon contacted by our team. If you have any further issues hearing from us, please don’t hesitate to let us know. We ask for your patience and understanding during a busy period, rest assured your holiday is in good hands. Kind regards, My Cruises.

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Marie Hutchins

4 years ago

Köpdatum: 22/10/2019

Vad Marie Hutchins sa om My Cruises:

I have been dealing with Jordan while organizing 14 people to go to Greece in 2020. She has been very good. All has been ok so far, however it is early days.

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Betrodd kund

4 years ago

Köpdatum: 29/10/2019

Whole booking went smoothly. It is a bit frustrating getting in contact with the same person each time. THINK THAT PART OF YOUR SYSTEM SHOULD BE REVIEWED.

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Betrodd kund

4 years ago

Köpdatum: 16/07/2019

My friend and I booked our dream holiday that was highlighted in the Brisbane Sunday Mail newspaper. Our consultant Amy Mortimer was eager to help at the start but after a few phone calls that were no

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Charlene

My Cruises

4 years ago

Hello there, Thank you so much for sharing your feedback and we are saddened to hear that you did not have a positive experience as this is not keeping with the company values. We passed your feedback to our Cruise Manager and they have advised that they have been in touch with you regarding this and we hope that everything is sorted out. We will also take your feedback into account to ensure that our services and process are improved for a seamless booking experience moving forward. We hope our services thus far have been positive and you are looking forward to an exciting cruise holiday. Kind regards, My Cruises.

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Maria Ryan

4 years ago

Köpdatum: 19/11/2019

Vad Maria Ryan sa om My Cruises:

Great customer service. Well versed in cruise options. Advised most appropriate cruise for both adults and teenagers.

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Betrodd kund

4 years ago

Köpdatum: 13/08/2019

Have always been happy with the service i have received with Grant Gibson. If i have had a question other staff there have been most helpful

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Glenys Gardiner

4 years ago

Köpdatum: 14/08/2019

Vad Glenys Gardiner sa om My Cruises:

I have been very happy with efficient & congenial consultants who happily answer any queries

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Betrodd kund

4 years ago

Köpdatum: 15/07/2019

We found that they did not return calls and our documents didnt arrive until close to our departure date. We had many people approach us on our cruise asking how our experience was with My Cruises and

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Charlene

My Cruises

4 years ago

Hi there, Thank you for your feedback. We apologise for the inconvenience this has caused you. As a rule, we send out confirmation packs to customers within sufficient time after booking, we are sorry if this process was not advised to you. We are looking into a more timely turnaround for customers to receive documents. We are very glad to hear that you enjoyed your holiday. We will make sure to pass this feedback to the relevant department to ensure that training and process are improved for a more seamless holiday in the future. Kind regards, My Cruises.

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Jennifer Townsend

4 years ago

Köpdatum: 26/07/2019

Vad Jennifer Townsend sa om My Cruises:

The customer service people I have dealt with so far on the phone and email, when I have had questions have been very friendly helpful and answered all my questions

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Deirbre Clark

4 years ago

Köpdatum: 23/08/2019

Vad Deirbre Clark sa om My Cruises:

For some reason the sales person that has been handling our booking (Tonia), has a problem with the spelling of my name. My name is spelled 'Deirdre' even in this email it is spelled wrongly. There

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Charlene

My Cruises

4 years ago

Hello Sharon, Thank you so much for sharing your feedback and we sincerely apologise for the inconvenience this has caused you. We passed your feedback to our Cruise Manager and they have advised that they have been in touch with you regarding this and we are glad to hear that everything was sorted out in the end. We will also take your feedback into account to ensure that our services and process are improved for a more seamless booking experience in the future. We hope our services thus far have been positive and you are looking forward to an exciting cruise holiday. Kind regards, My Cruises.

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Om My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

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