Thank you for your feedback. It is disappointing to hear that you did not fully enjoy your stay at the villa.
We have advertised this villa on behalf of its owners for 3 years and have always had positive feedback.
Below is a review from the customers who stayed the week before you, this was also submitted through the Independent feedback company Feefo: Beautiful villa with stunning views. A perfect place to relax. (The villa was given 4 out of 5 stars)
We of course appreciate peoples experiences can differ but this earlier review is typical of the comments we receive.
The items that you have listed in your e-mail to us on your return from the holiday that have caused the dissatisfaction, such as no oven gloves, only 3 tea towels, ash in the BBQ, limescale in the kettle and stained sun loungers. Have all now been corrected.
As you mentioned you found the owners to be very amenable and friendly. If these points had been all been raised during your stay they would have been quickly resolved.
You have mentioned cleanliness, please see below for a review from another customer who stayed at the villa:
The villa was absolutely fantastic, spotlessly clean and very well appointed with all key mod cons. The pictures just do not do it justice! Super helpful owner who was really friendly and came twice to check all was okay and see if we have any questions. Hoping to stay here again next year. Would definitely recommend as a family holiday stay, 5 STARS
We have liaised with the owners about the cleanliness and they state the villa was given a thorough clean before your arrival and that if you had raised the issue they would have been happy to clean any areas again that were not to your liking. It was warm during your stay and there was a wind so it is possible for the dust to gather in the outdoor areas as well as inside when doors and windows are open.
As a booking agent for this villa Panoramic Villas only received an e-mail from you on your return from the holiday where we responded fully within 7 hours. We were grateful for your feedback and asked you to contact the owner directly for further instruction as to how to proceed as they had been present during your stay.
Had you contacted us during your stay with these points we would have happily helped to liaise between you and the owner to remedy any faults should it have been required.
The villa is in a stunning location and is great value for money with the space, facilities and amenities it has to offer.
We are certainly sorry that you did not fully enjoy your stay, this is always most disappointing especially when much of it could have been easily resolved for you. Thank you for taking the time to provide your feedback. The Panoramic Villas Team