Hello, Thank you very much for this important feedback. Please accept our sincerest apologies for the lack of response from our advisor about your hotel reservation, a member of our team will be reaching out to you shortly. We take customer service training very seriously at AAA, and will commit to assisting with additional skills to provide better service in the future. We would love to have the opportunity to help you with future travel reservations, and recommend requesting our Sales Manager, Renata Faeth. Thank you for taking the time to share your feedback.