Thank you for taking the time to leave us your feedback. We have contacted you regarding your order and confirmed that all has now arrived to your satisfaction. We always endeavour to provide the best service possible. In the current situation, we have implemented COVID safe measures within our office and distribution warehouse to ensure we can continue to process all orders and our courier partner has ensured they are following all the new government guidelines regarding safe delivery, along with maintaining the safety of their staff at this very busy time of year. In this difficult situation we are continually reviewing our performance, thank you for highlighting this area for improvement.