Hi there, thank you for your feedback. I am so sorry about the error in your order and the delay in resolving this for you. We are currently receiving a much higher volume of emails and calls than usual but we are working hard to get back to everyone as quickly as possible and return to our typical 24 hour response time.
I'm pleased to see that Louise has been able to send out those missing needles for you. I will be in touch by email shortly to provide you with the tracking information for this parcel.
Best wishes,
Kassandra
