Hi there, I'm sorry to hear that you were disappointed with this yarn. You can, of course, return your pack to us for a refund if the yarn is not suitable for your project. You can find all the information you need regarding our returns process here:
If you would like some help with finding another yarn to use, please feel free to reach out to our Smiles team. We would be more than happy to suggest some suitable substitutes for you. Just send us a message here:
https://help.loveknitting.com/hc/en-gb/requests/new
Best wishes,
Kassandra
