Had a stair carpet fitted, but it was left rucked, looking like there were air bubbles underneath. The fitter returned and said was due to the carpet style and there was nothing he could do. When I qu
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darrencb
Carpet Barn and The Bed Store
7 years ago
Thank you for taking time to leave us your constructive feedback. We will take on board your comments and look to improve our internal customer service procedures.
We are sorry that you didn't receive a follow up call as expected - if you need any further assistance with this matter please do let us know.
Brilliant service from initial visit through to fitting. Brought a carpet last year which ended up with a manufacturing fault. This was properly investigated and carpet replaced. Would highly recomme
I would have awarded 5 stars but was not completely happy with one of the fitters approach and the tidying up. The actual end results are 5 star and the people at the depot were 5 star.
I suggest that
The staff were helpful and efficient in producing a quotation. Arranging a delay for other work to be completed was also not a problem. Fitters turned up on schedule and so far no problems.
As a family run, independent business with over 35 years of experience in the industry, we pride ourselves on our outstanding carpet and furniture knowledge. Our passion and expertise are what set us apart from the rest, with unrivaled customer service and a product range that is second to none.
As a family run, independent business with over 35 years of experience in the industry, we pride ourselves on our outstanding carpet and furniture knowledge. Our passion and expertise are what set us apart from the rest, with unrivaled customer service and a product range that is second to none.
