Dear Valued Customer,We are very sorry to hear that the Mohair Shrug was not suitable for your relative. I am pleased to confirm that the return has been received and your refund processed. Our new spring collection will be launched at the end of March, so we hope you may find something more suitable in our new collection. Should you require any further assistance, please do not hesitate to contact us on 01908 523150 or customer-services@jamesalexanderclothing.co.ukKind regardsCustomer Services