Thanks for your feedback. We are really sorry you did not have the fabulous experience we, and you, would have wanted.
Our local teams endeavor to offer a comprehensive briefing and training before and we pride ourselves on delivering excellent customer service. We are very sorry that you felt this was not delivered to you and we have shared your comments with the base team.
If we can be of any further help, please feel free to contact our team at customerservice@leboat.com at any time to discuss your experience.