The watch is heavier than I expected. And It is an unpleasant shopping experience and bad customer service. I purchased the watch and received without tool to adjust the strap. After almost two weeks
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Xinshen
Nordgreen TW
3 years ago
Hi，
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance.
We will ship the tool to you as soon as possible. In order to compensate in this case, we will also send the mesh strap together.
Once again, I apologize for any inconvenience this may have caused. Please let me know how else we can help.
Thank you for choosing Nordgreen.Have a great day!
