Dear Mr Skinner,
Thank you for your feedback on your recent experience purchasing a Kia Stonic from us. We are very sorry to hear that you experienced an issue with the engine and that you had to return the car to the dealership for repairs.
We want to assure you that this is not our normal service. We take great pride in the quality of our vehicles and the services we provide, as you can see from our other reviews, and we are disappointed that we did not meet your expectations on this occasion.
We appreciate you bringing this issue to our attention, and we are working hard to ensure that it does not happen again. We have already taken steps to address the issue, and we have also reviewed our procedures.
We are pleased to hear that the issue was resolved promptly and that you were provided with a courtesy car in the meantime. We hope that you will give us another chance to prove ourselves to you in the future.
Kind Regards,
Rodgers of Plymouth Kia