Good Afternoon,
Thank you for your review. Unfortunately, as we are a relatively small business, it is not possible for us to contact every customer to confirm we have received the return as we simply action the request, whether it is an exchange or refund.
We find that sizing can vary from brand to brand, however, we are obliged to put each manufacturer’s sizing as it appears on the clothing label on our product pages. To try to help customers choose the correct size for their needs, we have put a link to the latest official size guide for each brand on the product page with detailed information on measurements and sizing: https://www.rugbystore.co.uk/help/size-chart.
I know it is too late in this instance, but if a customer is still uncertain, we are also very happy to measure any of our products for customers prior to their purchase. Some of our customers measure one of their own favourite items for us compare it to whatever it is they are planning to purchase, which we find works well.
Once again thank you for taking the time to feedback on your purchase.
Best wishes, Rachel
