Thank you for sharing your 5 star review about your Sunsail BVI charter experience. We appreciate your compliments about our catamaran and skipper.
We hope to have the opportunity to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!
Kind regards,
Sunsail USA
รีวิวสินค้า
Check in staff were rather overwhelmed. Needed more help for a relaxed service. Good showers and bar.
Base team : ดีเยี่ยม
Base Cleanliness : ดีเยี่ยม
Jody
Sunsail
5 years ago
Thank you for the feedback on our opportunity areas. We appreciate your thoughts and recommendations.
Terrific boat. Clean comfy well equipped.
Yacht Maintenance : ยอดเยี่ยม
Boat Cleanliness : ยอดเยี่ยม
Snorkelling equipment : ยอดเยี่ยม
Jody
Sunsail
5 years ago
We are so happy you were well taken care of aboard the Sunsail 454.
0
แบ่งปัน
VM
Vern Mccain
5 years ago
วันที่ซื้อ: 07/10/2018
Vern Mccain พูดเกี่ยวกับ Sunsail ว่าอย่างไร:
We originally told we would pick up the Boat on Sunday at 11:00 am. Confirmed that again on Saturday. Did not get the boat until about 10:00 on Monday. Lost a day of sailing.
รีวิวสินค้า
We unable to use the facility at St Maartin as it closed early 4:30 on Sunday and yet we were still waiting for the final check out of the boat. Was completed about 10 am Monday
Base team : ดี
Base Cleanliness : ดี
lost 1 day of sailing based on information provided via communication with staff
Yacht Maintenance : ต่ำกว่ามาตรฐาน
Boat Cleanliness : ดี
Snorkelling equipment : ดี
0
แบ่งปัน
AC
Alan Curtiss
5 years ago
วันที่ซื้อ: 04/10/2018
Alan Curtiss พูดเกี่ยวกับ Sunsail ว่าอย่างไร:
I already answered the other review but again to tell you that this charter was not
as complete and as good as the other 28 times we chartered with Sunsail!
But that is ok as we know it has been a dif
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รีวิวสินค้า
Love sailing in the BVI'S It is our favorite vacation sailing in all the beautiful island there!!
Base team : ดีเยี่ยม
Base Cleanliness : ดีเยี่ยม
We do not usually charter a CAT but this year our entire family came
with us to celebrate my birthday so we needed one boat to accomadate all of us for getting together. We also chartered a monohull
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Yacht Maintenance : ดีเยี่ยม
Boat Cleanliness : ยอดเยี่ยม
Snorkelling equipment : ดีเยี่ยม
0
แบ่งปัน
AC
Alan Curtiss
5 years ago
วันที่ซื้อ: 04/10/2018
Alan Curtiss พูดเกี่ยวกับ Sunsail ว่าอย่างไร:
We have been chartering with Sunsail for 29 years and loved every cruise with them!! This year we chartered two boats so all our children and grandchildren could sail with us! We thought the briefing
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รีวิวสินค้า
We love sailing in the BVI's !!!
Base team : ดี
Base Cleanliness : ดีเยี่ยม
WE did not have a 51 boat?? A CAT that was 454 and a sloop that was 47 feet!! This is the first time we chartered a CAT as we needed
the space for all our family
Yacht Maintenance : ดีเยี่ยม
Boat Cleanliness : ดีเยี่ยม
Snorkelling equipment : ดี
0
แบ่งปัน
KP
Kimon Pandapas
5 years ago
วันที่ซื้อ: 08/09/2018
Kimon Pandapas พูดเกี่ยวกับ Sunsail ว่าอย่างไร:
Boat was immaculate. We arrived late due to airline issues, resulting in our arriving the next morning (and losing a night on the boat). That hiccup resulted in a compressed morning of hurried chores
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Jody
Sunsail
5 years ago
Hello and thank you very much for your comments regarding your Sunsail Charter Vacation. We appreciate your review and for choosing Sunsail for your sailing adventure.
It would be a pleasure to welcome you back for your next sailing experience!
Kind regards,
Sunsail US
รีวิวสินค้า
Base team : ดีเยี่ยม
Base Cleanliness : ยอดเยี่ยม
Yacht Maintenance : ยอดเยี่ยม
Boat Cleanliness : ยอดเยี่ยม
Snorkelling equipment : ดีเยี่ยม
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
5 years ago
วันที่ซื้อ: 12/08/2018
Great service with reservations, at the dock, and while on the boat.
Jody
Sunsail
5 years ago
Hello,
Thank you very much for your five star review of Sunsail in the British Virgin Islands!
We appreciate you choosing Sunsail for your sailing charter vacation and hope to welcome you back to the islands again soon!
Kind regards,
Sunsail US
รีวิวสินค้า
I would recommend that they offer a free shuttle to the grocery or ferry
Base team : ดีเยี่ยม
Base Cleanliness : ดีเยี่ยม
Jody
Sunsail
5 years ago
We appreciate your recommendation regarding a free shuttle service. This will be shared with the Operations Team for the local team to discuss.
Thank you very much!
Few glitches with the boat, but overall very nice.
Yacht Maintenance : ดีเยี่ยม
Boat Cleanliness : ยอดเยี่ยม
Snorkelling equipment : ดีเยี่ยม
Jody
Sunsail
5 years ago
Thank you very much for the information regarding your experience on the Sunsail 444!
0
แบ่งปัน
JM
Jane Miller
Ann Arbor
5 years ago
วันที่ซื้อ: 13/01/2019
Jane Miller พูดเกี่ยวกับ Sunsail ว่าอย่างไร:
I’d like to discuss, too many issues to put in this box.
Jody
Sunsail
5 years ago
Hello and thank you very much for taking time to share your experience. On behalf of the entire Sunsail Team, please accept our apologies that we fell short of our goals to provide an exceptional experience for you and your guests.
We welcome your conversation about your experience and if you have not already done so, please reach out to us at Customer.Care@thlmarine.com for an in depth discussion and solutions to your issues.
Kind regards,
Sunsail USA
รีวิวสินค้า
Too many boaters not enough staff. Team members really work hard. Need more of them and management.
Base team : ดี
Base Cleanliness : ต่ำกว่ามาตรฐาน
Jody
Sunsail
5 years ago
Thank you for sharing your feedback on our staff and services. We do appreciate your note about how hard our team members work to deliver a high level of customer service for you and your guests. We also appreciate your comments about number of staff and management on hand in Tortola.
If you would, please include your feedback around this portion of your review in your communications with our Customer Care team.
Kind regards,
Sunsail USA
Boatwas not ready for us even though we received the boat at 8:45 pm.
Several maintenance issues- A/C didn’t work, missing SIM card, pump motor ran constantly. Almost too many to fit in this space.
Yacht Maintenance : ต่ำกว่ามาตรฐาน
Boat Cleanliness : ดีเยี่ยม
Snorkelling equipment : ดี
Jody
Sunsail
5 years ago
Thank you for your feedback regarding your boat - will you also include this information as you work through your situation with our Customer Care team?
Kind regards,
Sunsail USA
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
5 years ago
วันที่ซื้อ: 14/06/2018
Sunsail reps were helpful with info about the local ferries, groceries, Islands to sail to (post hurricane recovery) and also quick to respond to all email and phone inquiries.
Jody
Sunsail
5 years ago
Hello and thank you for your 5 star review of your Sunsail customer service experience. We appreciate you taking time to share your feedback about our team!
Kind regards,
Sunsail USA
รีวิวสินค้า
Base is clean and has a pool which was convenient for kids after a long travel day while we waited for our boat to be ready.
Base team : ดีเยี่ยม
Base Cleanliness : ยอดเยี่ยม
Jody
Sunsail
5 years ago
Great to start your vacation as soon as you arrive! We are hoot to hear you and the kids enjoyed the pool!
Boat was spacious and nice!! Snorkeling gear is provided though would be nice to have children’s gear - we brought our own and I was glad BC they do not have kids gear. Would also be nice if there wa
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Yacht Maintenance : ดีเยี่ยม
Boat Cleanliness : ยอดเยี่ยม
Snorkelling equipment : ดีเยี่ยม
Jody
Sunsail
5 years ago
Thank you for a great suggestion! We will share this with our team.
We appreciate you taking time to share your experience with us and for choosing Sunsail for your charter vacation. It would be a pleasure to welcome you back for another vacation in the islands!
Kind regards,
Sunsail USA
0
แบ่งปัน
RD
Robert Dexter
Beverly, MA
5 years ago
วันที่ซื้อ: 09/11/2018
Robert Dexter พูดเกี่ยวกับ Sunsail ว่าอย่างไร:
- We spent the first night on the boat; however, we were given no instructions on the systems on the boat that we'd need for the evening.
- We wanted to do a captain's meeting but they canceled the 7
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รีวิวสินค้า
Obviously, the recovery of the island changed our itinerary, which we expected. The people were all nice, up beat and welcoming.
Base team : ต่ำกว่ามาตรฐาน
Base Cleanliness : ดีเยี่ยม
Despite being replace before we left, the gasket on the fridge leaked. As previously mentioned, the bed cushions were too hard or too thin. The boat did sail well and the dink worked perfectly. The n
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Yacht Maintenance : ดีเยี่ยม
Boat Cleanliness : ดีเยี่ยม
Snorkelling equipment : ดี
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
5 years ago
วันที่ซื้อ: 08/10/2018
Helped me sort through several changes in schedules and equipment requests.
Jody
Sunsail
5 years ago
Hi Randy,
Thank you for your comets about your Sunsail charter experience. We appreciate your taking time to share your thoughts with us.
We are happy to hear your needs were met by our team with changes in schedules and equipment. We are proud of our Sunsail team and will share your thoughts with them as well!
Kind regards,
Sunsail USA
รีวิวสินค้า
The damage from hurricane Irma was extensive on shore and in the water. The shoreside issues are being addressed rather well but it will be decades before the reef and aquatic life recover. We were pa
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Base team : ยอดเยี่ยม
Base Cleanliness : ดีเยี่ยม
Jody
Sunsail
5 years ago
We truly appreciate your continued support of the British Virgin Islands and your contribution to her continued recovery.
It will be a pleasure to welcome you back!
The boat performed well with no breakdowns. However there were a number of minor maintenance issues that I listed in our debriefing.
The sink design in the cabins is a disaster! I would not purchase
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Yacht Maintenance : ต่ำกว่ามาตรฐาน
Boat Cleanliness : ดีเยี่ยม
Snorkelling equipment : ดีเยี่ยม
Jody
Sunsail
5 years ago
Thank you for sharing this information with us and in your debriefing of your charter experience and Sunsail 444. It is very helpful to get first-hand user experience on our charter boats to discover opportunities for improvement.
We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.
We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.