Hi Nigel, thank you for your feedback. I can see you placed your order with us on the 1st of May and it was delivered to you on the 6th. As stated on our website, standard delivery takes 2 - 4 working days and as the 2nd of May was a bank holiday, your order did in fact arrive within the quoted time frame. We appreciate that on this occasion, a request for a service review may have been sent to you a bit too early. Being a small company, our Feefo reviews really help us out, so in retrospect, if you feel we deserve more than 1 star for our service it would be much appreciated if you would consider updating your review. Alternatively, if you wish to keep your rating and want to provide us with more feedback on how we can improve our service for next time, please feel free to email us at help@aviform.co.uk or give us a call.