Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

Planet Rail Değerlendirmesi | Müşteri Hizmetleri https://www.feefo.com/reviews/planet-rail Değerlendirmesi | Feefo

861 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 08/02/2017

Very good, efficient service with friendly, helpful staff.

Ürün değerlendirmeleri

Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 22/11/2016

Made our holiday to Florence and Montreux wonderful. Our friends also enjoyed their 1st trip with Planet Rail and were astounded by the great hotels they had chosen. Already planning our next trip thi

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Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 18/12/2015

From my initial telephone call to the final completion of all details, all the members of staff at Planet Rail were full professionals. Dealing unceasingly with all my changes in holiday details.

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Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 05/01/2017

Smooth hotel and travel arrangements

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Mr Moles

7 years ago

Alışveriş tarihi: 27/02/2017

Mr Moles, Planet Rail hakkında ne dedi?:

Efficient. Planning of train journeys excellent as was taxis at gare du nor. And gare du Lyon. Hotels in Zurich and montreaux perfect. Hotel in Rome was at first disappointing mainly because of t

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Dr Stewart

7 years ago

Alışveriş tarihi: 13/01/2017

Dr Stewart, Planet Rail hakkında ne dedi?:

Delivered the tickets and took the money on time, so it was efficient. However, the Google maps supplied left a lot to be desired -- was our Zurich hotel really 800 m from the station?

Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. I am pleased to read you found our service to be efficient. Thank you also for the feedback that you would have liked the Zurich map to have been clearer, although I can assure you the distances provided by Google are quite accurate. It is only through constructive feedback such as yours that we can improve the information for future customers.

Best wishes

Andrea

Ürün değerlendirmeleri

We found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Wellenburg in Zurich had a lot of black mould in the sh

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Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. Although you did not feel that the hotels in Frankfurt and Zurich matched your expectations, I do appreciate your compliments over the hotel in Vienna. Thank you for bringing your concerns to our attention. We are keen to resolve any issues that may arise whilst a customer is still on holiday. So, it is a shame we did not have the opportunity to put right your concerns while you were away. We are grateful for your feedback which will give us the chance to fully review these hotels again as part of the Planet Rail portfolio for future customers.

Best wishes

Andrea

Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 28/01/2017

Yes, we would recommend them and use them again. The reason we have not given 5 stars is that there was a delay between us telling Planet Rail what we would like and Planet Rail responding. The expl

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Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 11/01/2017

Everything was dealt with promptly, and all arrangements were properly made. We came home having had an excellent holiday where everything ran smoothly. Biggest criticism now would be of this rather

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Mrs Bradbury

Northampton

7 years ago

Alışveriş tarihi: 16/02/2017

Mrs Bradbury, Planet Rail hakkında ne dedi?:

The process of purchasing the holiday was extremely easy. Our office contact was personable and professional and listened to our requirements. All the train connections had been thoroughly thought thr

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Ms Horsfield

7 years ago

Alışveriş tarihi: 18/06/2016

Ms Horsfield, Planet Rail hakkında ne dedi?:

Excellent. It would have been beneficial if we had had some of the information earlier e.g. train times to allow us to plan accommodation, more information on the OE. The booklet was really too late.

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Değerlendirme daveti almadınız mı?

Planet Rail hakkında

Planet Rail specialises in tailor-made First Class rail holidays to Europe and beyond. Perfect holidays are as much about the enchanting journey as the enticing destination that awaits you. We are an independent, family-run business with a responsible approach to travel and a belief in providing the more personal and professional service you deserve. In other words we are committed to doing our very best to tailor-make your train holiday.

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01347 825292

The Hawk Creative Business Park, Hawkhills, Easingwold, North Yorkshire, YO61 3FE, United Kingdom

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

Planet Rail Değerlendirmeler

The Charming Cities of AndaluciaIt was a really good trip, the trains were amazing and the hotels were very good..thoroughly enjoyed it.Bu ürüne ait diğer değerlendirmeler (3)Ürün Web Sitesini Görüntüle

Florence by First Class railGreat organisation and superb hotelsBu ürüne ait diğer değerlendirmeler (7)Ürün Web Sitesini Görüntüle

Cape Town, Pretoria & Swakopmund on The Pride of AfricaPossibly the most luxurious train in the world.Bu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini Görüntüle

Grand Tour of Spain by First Class railSmooth travel and hotel arrangementsBu ürüne ait diğer değerlendirmeler (4)Ürün Web Sitesini Görüntüle

Vienna by First Class railWe found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Welle...Bu ürüne ait diğer değerlendirmeler (2)Ürün Web Sitesini Görüntüle

Grand Tour of Italy by First Class railThe only issue we had was that we did not consider the hotel in Zurich to be 4 star. Our room was clean and had what we needed. The staff were very p...Bu ürüne ait diğer değerlendirmeler (10)Ürün Web Sitesini Görüntüle

Rome by First Class rail & overnight sleeper trainMost of the journeys were excellent. However, the night sleeper Paris-Milan was a disappointment - and I acknowledge that this was not Planet Rail's o...Bu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini Görüntüle

The Charming Cities of AndaluciaCovering 4 cities by train in 11 days was never going to be relaxing but everything ran to schedule, had been well though through, with an excellent c...Bu ürüne ait diğer değerlendirmeler (3)Ürün Web Sitesini Görüntüle

The Orient Express holiday to Venice and return by First Class railOrient Express a fun experience but would not repeat. The remainder of the holiday - train travel, hotels was excellent. The hotel Al Ponte Antico was...Bu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini Görüntüle

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?