Thank you, your review has been seen and acknowledged. Our Reservations Team makes a conative effort to send all clients their travel documents 21 days (about three weeks) before the travel date. We require all our guests to register before they travel. Every travel moment counts, so we do this to ensure that your trip runs seamlessly. It also means we can contact you in an unlikely emergency. Registration only takes a few minutes, and you will be asked to enter your contact details, such as an email address, a mobile phone number and the contact details of a nominated person we can call in the event of an emergency. On my travel portal, you can customise your trip, view your itinerary and see what free time add-ons are available to book on the first day of the tour. We're so happy to hear that you had a great time on your trip, and we apologise if you found the Trip Manager unprofessional. That said, we appreciate your feedback and have shared your comments with our Product Development and Operations team to ensure this trip continues offering our guests the best value.
