We appreciate your review of your recent tour with us. We are sorry you felt the tour did not provide value for money or meet your overall expectations. Furthermore, we apologise for the confusion regarding the USA Dallas to Miami trip. It is a modular itinerary, allowing us to offer travellers more flexibility regarding travel duration and starting locations. Some of our trips are sections of larger itineraries, which may result in two groups overlapping for a portion of the journey. This social travel experience is an excellent way to bring different worlds together. We apologise for the confusion and inconvenience caused.
Please note that our company does not own the hotels booked through our company, and the respective hotel reserves all rights. We understand the inconvenience and disappointment caused by last-minute hotel changes due to unforeseen circumstances. We strive to ensure that all our appointed hotels meet our high standards. We sincerely apologise for the inconvenience. We have raised your concerns with our Quality Departments for review and appropriate action to ensure that our valued guests receive only the highest quality of service and accommodation.
We carefully select all our Trip Managers for their professionalism and expect all our representatives to be open and accommodating to our valued guests. We apologise for your negative experience with them. Rest assured; our guests' overall satisfaction is our priority. We have shared your comments with our Operations Manager for appropriate action.
Your feedback has also been shared with our Product Department so that this itinerary can be reviewed and adjusted if necessary. Once again, thank you for sharing your opinions with us.
