Thank you for sharing your review with us. We apologise that your trip fell short of your expectations. We understand that hotel standards may vary from country to country, and some hotels may differ in size, character, and amenities from what our guests are used to. However, we expect all of our appointed hotels to adhere to our standards, and we have shared your comments with our Quality Control team to ensure that the accommodations we provide continue to offer the best experience for our guests.