Thank you for reviewing your tour with us. We apologise for the misunderstanding regarding a non-definite tour. Please allow us to explain the terms and conditions. If you book a tour and it is not a definite departure, we will notify you 60 days before the departure date if it is withdrawn. If a tour is withdrawn, we will issue a full refund should the guest not like the alternatives provided. This information is available on our Booking Terms and Conditions.
On a positive note, we're thrilled your tour met and exceeded your expectations. At Contiki, we strive to offer travellers seamless, adventure-filled experiences. Our Trip Managers are highly committed to providing exceptional service and professionalism to our guests. We're ecstatic to hear that your tour was nothing short of amazing and that you built new friendships. We hope you will join us for another epic experience.
