We appreciate your review of your recent trip with Contiki and apologise for your unpleasant experience. Please note that our company does not own the hotel booked through us, and we must adhere to their booking conditions. The single-room option was unavailable at the time of your reservation, so we had to request the room from the hotel. When a room is requested, it is not guaranteed to guests, and we must await feedback from the hotel regarding its availability. The hotels only provide us with limited availability, and guests must book directly with the hotel once occupied. We apologise for the inconvenience.
On a positive note, we're thrilled you have the adventure of a lifetime. At Contiki, we strive to offer travellers with seamless, adventure-filled experiences. We are happy you enjoyed the unique experiences and free time add-ons hand-picked by our expert guides. We firmly believe every little detail matters and can create a lasting impression on our guests. Thank you for choosing Contiki, and we hope to welcome you again.