We have received your feedback regarding your Rome to London Quest, and we apologise for any inconvenience caused by the lack of communication prior to your tour. Travel documents, including your tour itinerary, were sent out two weeks before your travel date. Please note that the hotels we use for our trips are booked through third-party companies, and as such, are subject to last-minute changes as the hotels reserve all rights. If you have booked pre- or post-night accommodations through our company, you will be accommodated in such cases. We apologise for any inconvenience this may have caused.
Additionally, we regret that your trip did not meet your overall expectations. Our free time add-ons are unique experiences selected by our expert guides, hoping to enhance your trip. Participation in these add-ons is voluntary, and travellers are free to explore independently during this time. We sincerely apologise for any inconvenience and hope to provide you with better service in the future.
