Easy Play Listening Pleasure 33

David Cooper (owner of ePianos) opened his first shop in 1995 in Banbury, Oxfordshire, as a general music retailer selling everything from saxophones to guitars and woodwind instruments. Following the success of his business, David later relocated to larger premises in 2003, where he could offer a bigger selection of instruments as well as teaching rooms. During this time, Chris Hammond came to manage the store and between David and Chris the award-winning and phenomenally successful TyrosTipsters were created, offering video guides for the then-flagship Tyros range of Yamaha keyboards. In late 2017, the decision was made to specialise in digital pianos and keyboards and so ePianos.co.uk was born. As before, the business went from strength to strength, and in winter 2018 the business relocated to even larger premises at Canada Close, a trading estate near the M40 junction for Banbury. These current premises have accommodated the expansion of stock and office space required, alongside bigger teaching rooms and better facilities for students and customers. In spite of the growth the business has enjoyed since it’s earliest days, David and his staff still feel they owe their success, quite simply, to high-quality customer service. The little things, such as getting to know their customers, guiding them to make the right purchase, providing video comparisons and product reviews – have been key to the success of ePianos, and will continue to be the focus of the business as it goes forward.