We understand that returning items can sometimes be a challenge, however, due to the high costs and potential risks associated with the collection of goods from customer addresses, unfortunately do not arrange collection, this policy does not affect your rights when we are at fault.
Customers are responsible for arranging the return of goods/items they have decided not to keep. This policy is cost-effective for customers, and it helps us keep our prices competitive while also encouraging our customers to take care in packaging and sending back items.
We are happy to offer advice or guidance on how to return your goods, we are more than happy to assist you. This includes providing carrier contact information and tips on how to package your items safely for their journey back to us, however its up to the carriers to make the decision.
For more detailed information on our delivery and returns terms and conditions, please visit our dedicated web page or contact our customer service team.
