Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Planet Rail 点评 | https://www.feefo.com/reviews/planet-rail 的客户服务点评 | Feefo

显示全部861条点评

受信赖的顾客

7 years ago

购买日期：08/02/2017

Very good, efficient service with friendly, helpful staff.

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受信赖的顾客

7 years ago

购买日期：22/11/2016

Made our holiday to Florence and Montreux wonderful. Our friends also enjoyed their 1st trip with Planet Rail and were astounded by the great hotels they had chosen. Already planning our next trip thi

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受信赖的顾客

7 years ago

购买日期：18/12/2015

From my initial telephone call to the final completion of all details, all the members of staff at Planet Rail were full professionals. Dealing unceasingly with all my changes in holiday details.

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受信赖的顾客

7 years ago

购买日期：05/01/2017

Smooth hotel and travel arrangements

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Mr Moles

7 years ago

购买日期：27/02/2017

Mr Moles 就 Planet Rail 说了什么:

Efficient. Planning of train journeys excellent as was taxis at gare du nor. And gare du Lyon. Hotels in Zurich and montreaux perfect. Hotel in Rome was at first disappointing mainly because of t

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Dr Stewart

7 years ago

购买日期：13/01/2017

Dr Stewart 就 Planet Rail 说了什么:

Delivered the tickets and took the money on time, so it was efficient. However, the Google maps supplied left a lot to be desired -- was our Zurich hotel really 800 m from the station?

Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. I am pleased to read you found our service to be efficient. Thank you also for the feedback that you would have liked the Zurich map to have been clearer, although I can assure you the distances provided by Google are quite accurate. It is only through constructive feedback such as yours that we can improve the information for future customers.

Best wishes

Andrea

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We found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Wellenburg in Zurich had a lot of black mould in the sh

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Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. Although you did not feel that the hotels in Frankfurt and Zurich matched your expectations, I do appreciate your compliments over the hotel in Vienna. Thank you for bringing your concerns to our attention. We are keen to resolve any issues that may arise whilst a customer is still on holiday. So, it is a shame we did not have the opportunity to put right your concerns while you were away. We are grateful for your feedback which will give us the chance to fully review these hotels again as part of the Planet Rail portfolio for future customers.

Best wishes

Andrea

受信赖的顾客

7 years ago

购买日期：28/01/2017

Yes, we would recommend them and use them again. The reason we have not given 5 stars is that there was a delay between us telling Planet Rail what we would like and Planet Rail responding. The expl

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受信赖的顾客

7 years ago

购买日期：11/01/2017

Everything was dealt with promptly, and all arrangements were properly made. We came home having had an excellent holiday where everything ran smoothly. Biggest criticism now would be of this rather

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Mrs Bradbury

Northampton

7 years ago

购买日期：16/02/2017

Mrs Bradbury 就 Planet Rail 说了什么:

The process of purchasing the holiday was extremely easy. Our office contact was personable and professional and listened to our requirements. All the train connections had been thoroughly thought thr

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Ms Horsfield

7 years ago

购买日期：18/06/2016

Ms Horsfield 就 Planet Rail 说了什么:

Excellent. It would have been beneficial if we had had some of the information earlier e.g. train times to allow us to plan accommodation, more information on the OE. The booklet was really too late.

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关于Planet Rail

Planet Rail specialises in tailor-made First Class rail holidays to Europe and beyond. Perfect holidays are as much about the enchanting journey as the enticing destination that awaits you. We are an independent, family-run business with a responsible approach to travel and a belief in providing the more personal and professional service you deserve. In other words we are committed to doing our very best to tailor-make your train holiday.

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01347 825292

The Hawk Creative Business Park, Hawkhills, Easingwold, North Yorkshire, YO61 3FE, United Kingdom

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

Planet Rail 点评

The Charming Cities of AndaluciaIt was a really good trip, the trains were amazing and the hotels were very good..thoroughly enjoyed it.该产^品的更^多点^评 (3)浏览产品网站

Florence by First Class railGreat organisation and superb hotels该产^品的更^多点^评 (7)浏览产品网站

Cape Town, Pretoria & Swakopmund on The Pride of AfricaPossibly the most luxurious train in the world.该产^品的更^多点^评 (1)浏览产品网站

Grand Tour of Spain by First Class railSmooth travel and hotel arrangements该产^品的更^多点^评 (4)浏览产品网站

Vienna by First Class railWe found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Welle...该产^品的更^多点^评 (2)浏览产品网站

Grand Tour of Italy by First Class railThe only issue we had was that we did not consider the hotel in Zurich to be 4 star. Our room was clean and had what we needed. The staff were very p...该产^品的更^多点^评 (10)浏览产品网站

Rome by First Class rail & overnight sleeper trainMost of the journeys were excellent. However, the night sleeper Paris-Milan was a disappointment - and I acknowledge that this was not Planet Rail's o...该产^品的更^多点^评 (1)浏览产品网站

The Charming Cities of AndaluciaCovering 4 cities by train in 11 days was never going to be relaxing but everything ran to schedule, had been well though through, with an excellent c...该产^品的更^多点^评 (3)浏览产品网站

The Orient Express holiday to Venice and return by First Class railOrient Express a fun experience but would not repeat. The remainder of the holiday - train travel, hotels was excellent. The hotel Al Ponte Antico was...该产^品的更^多点^评 (1)浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？