Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Howden 点评 | https://www.feefo.com/reviews/astonlark 的客户服务点评 | Feefo

显示全部2,584条点评

Mr Bhote

7 years ago

购买日期：09/08/2017

Mr Bhote 就 Howden 说了什么:

Great customer experience. From filing the claim to receiving the insurance money, it was a matter of a few days with as little emailing as possible.

Victoria Sutton

Howden

7 years ago

Thank you for your feedback. I am please to hear that the process was made quick and simple for you. But please let me know if you think there are any areas we can improve in.

Kind Regards

Victoria Sutton - Claims Manager

查看完整的顾客点评

Miss Martinez

7 years ago

购买日期：09/08/2017

Miss Martinez 就 Howden 说了什么:

It was fast and efficient. I would definitely recommend.

Victoria Sutton

Howden

7 years ago

Thank you for taking the time to provide feedback. It is lovely to hear that you will recommend our services and I will pass your comments to Peter your handler.

Kind regards

Victoria Sutton-Claims Manager

查看完整的顾客点评

Mr Howeson

7 years ago

购买日期：09/08/2017

Mr Howeson 就 Howden 说了什么:

I was surprised how easy the process was, and very speedy. Thank you

Victoria Sutton

Howden

7 years ago

Thank you for taking the time to provide feedback. I am glad the process was quick for you.

Kind regards

Victoria Sutton - Claims Manager

查看完整的顾客点评

受信赖的顾客

7 years ago

购买日期：09/08/2017

Lark Insurance's team were very professional and efficient at handling my case.

Victoria Sutton

Howden

7 years ago

Thank you for your kind words, I will pass them onto your handler, Charlie.

Kind regards

Victoria Sutton - Claims Manager

查看完整的顾客点评

Mr Merrick-Willson

7 years ago

购买日期：04/08/2017

Mr Merrick-Willson 就 Howden 说了什么:

Very efficient, smooth, quick service. Excellent.

Victoria Sutton

Howden

7 years ago

Thank you very much for your feedback. I am pleased to hear that Laura was able to help you in a quick manner.

Kind regards

Victoria Sutton - Claims Manager

查看完整的顾客点评

受信赖的顾客

7 years ago

购买日期：02/08/2017

This was our first household claim which Will dealt with brilliantly. His manner was courteous and efficient and our claim was dealt with thin one week. We are hugely impressed with this service.

Victoria Sutton

Howden

7 years ago

Thank you for taking the time to provide feedback. I am glad that William was able to assist you and I will pass on your comments to him.

Thanks

Victoria Sutton - Claims Manager

查看完整的顾客点评

Sir Atkins

7 years ago

购买日期：01/08/2017

Sir Atkins 就 Howden 说了什么:

All round professionalism

Victoria Sutton

Howden

7 years ago

Thank you for providing feedback. I am pleased that we met your expectations.

Kind regards

Victoria Sutton - Claims Manager

查看完整的顾客点评

受信赖的顾客

7 years ago

购买日期：28/07/2017

Received very sensible advise and quotations and very timely manner. Easy to get hold of my advisor

查看完整的顾客点评

受信赖的顾客

7 years ago

购买日期：28/07/2017

Processed quickly. Friendly. Worked with me.

Victoria Sutton

Howden

7 years ago

Thank you for taking the time to provide feedback. I am pleased to hear we were able to help.

Thanks

Victoria Sutton - Claims Manager

查看完整的顾客点评

Mrs Lister

Thorpe Abbotts

7 years ago

购买日期：26/07/2017

Mrs Lister 就 Howden 说了什么:

First class service, could not fault it in any way. Polite, helpful and called me when they said they would to keep me up to date with progress of my claim. Would have no hesitation in recommending

...

阅读全部

Victoria Sutton

Howden

7 years ago

Thank you for your feedback. I am very pleased to hear that Charlie, who handled your claim, was able to assist you and as such you are happy to recommend us. I will pass on your comments to Charlie as he will be glad to hear this as well.

Thanks

Victoria Sutton - Claims Manager

查看完整的顾客点评

没有收到评价邀请？

关于Howden

Howden is a group of insurance experts, with the experience to deliver for our clients and the motivation to help them thrive. We do insurance differently – and we’re determined to do it better, too. We know the market inside-out. With over 6,500 dedicated professionals and 250 office locations across the UK and Ireland, we’re using our expertise to turn insurance into a tool for social good. In April 2022, Aston Lark became part of the Howden Group, with the aim of creating a standout full-service broker, unrivalled in its quality, scale and reach in the UK and Ireland. In October 2023, we changed our name to Howden.

阅读全部

0207 542 3800

One Creechurch Place, London, Greater London, EC3A 5AF, United Kingdom