Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Howden 点评 | https://www.feefo.com/reviews/astonlark 的客户服务点评 | Feefo

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Omer Ashano

New York

7 years ago

购买日期：28/06/2017

Omer Ashano 就 Howden 说了什么:

Excellent service!!! very fast response time! we are very pleased pleased. Great Company. My musical instrument is the most important thing in my life, and i appreciate a company that understands tha

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Victoria Sutton

Howden

7 years ago

Thank you for your feedback. We always strive to understand how important your instruments are and Charlie was glad to be able to help in time need.

Thanks

Victoria Sutton - Claims Manager

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受信赖的顾客

7 years ago

购买日期：28/06/2017

From the moment the loss/damage was reported I was made to feel that the matter would be resolved speedily and professionally and so it proved to be. In this day a refreshing change.

Victoria Sutton

Howden

7 years ago

Thank you for your feedback, I am always pleased to hear we are able to help in a speedy manner. I will pass your comments to your handler, Charlie.

Kind regards

Victoria Sutton - Claims Manager

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Mr Levitan

7 years ago

购买日期：28/06/2017

Mr Levitan 就 Howden 说了什么:

You acted fast and efficiently

Victoria Sutton

Howden

7 years ago

I am glad to hear we dealt promptly with your claim.

Thanks

Victoria Sutton - Claims Manager

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Mr Loewi

7 years ago

购买日期：27/06/2017

Mr Loewi 就 Howden 说了什么:

First class. Couldn't have been better, caring, efficient, and one step ahead. Thank you

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Mrs Lewis

7 years ago

购买日期：27/06/2017

Mrs Lewis 就 Howden 说了什么:

Prompt resolution and payout - highly recommend their services.....

Victoria Sutton

Howden

7 years ago

Thank you for you feedback, I am glad to hear that you will recommend our services.

Victoria Sutton - Claims Manager

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Mr Holden

7 years ago

购买日期：27/06/2017

Mr Holden 就 Howden 说了什么:

Good communication, swift payment from the Underwriters. No complaints at all.

Victoria Sutton

Howden

7 years ago

Thank you for your feedback. I will pass onto Fiona who dealt with your claim.

Victoria Sutton -Claims Manager

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Mr Laird

7 years ago

购买日期：27/06/2017

Mr Laird 就 Howden 说了什么:

Dealt with everything without me having to complete awful paperwork

Victoria Sutton

Howden

7 years ago

Thank you for your feedback, I am glad we were able to make it an easy process for you.

Victoria Sutton - Claims Manager

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受信赖的顾客

7 years ago

购买日期：27/06/2017

Jeg synes de har en udmærkt service, hvor de vender tilbage til mig som kunde og spørger til ærindet. Det bliver ikke glemt eller sjusket med, selv om der er flere forskellige medarbejdere med indover

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Victoria Sutton

Howden

7 years ago

Thank you for your kind words, I will pass them onto the handlers involved.

Kind regards

Victoria Sutton - Claims Manager

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Andy Cappuccini

Letchmore Heath

7 years ago

购买日期：20/06/2017

Andy Cappuccini 就 Howden 说了什么:

I thought the team at Lark made the whole claim process as simple as it could be. I was really impressed with the whole process and at all times people were very polite and helpful

Victoria Sutton

Howden

7 years ago

Thank you very much for your kind words. I'm happy to hear that we made the process simple as we strive to make the claims experience as stress free as possible.

Thank you

Victoria Sutton - Claims Manager

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Mr Forst

Baden/Austria

7 years ago

购买日期：19/06/2017

Mr Forst 就 Howden 说了什么:

Ich kann speziell für eine Instrumenten-Versicherung Lark wärmstens empehlen. Nicht nur, dass es wahrscheinlich kaum eine günstigere Versicherung gibt, die ganze Kommunikation und Abwicklung ist sehr

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Victoria Sutton

Howden

7 years ago

Thank you very much for your feedback. Lark are glad to have been able to help.

Thanks

Victoria Sutton - Claims Manager

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关于Howden

Howden is a group of insurance experts, with the experience to deliver for our clients and the motivation to help them thrive. We do insurance differently – and we’re determined to do it better, too. We know the market inside-out. With over 6,500 dedicated professionals and 250 office locations across the UK and Ireland, we’re using our expertise to turn insurance into a tool for social good. In April 2022, Aston Lark became part of the Howden Group, with the aim of creating a standout full-service broker, unrivalled in its quality, scale and reach in the UK and Ireland. In October 2023, we changed our name to Howden.

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