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我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

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Howden 点评 | https://www.feefo.com/reviews/astonlark 的客户服务点评 | Feefo

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Mr Helling

7 years ago

购买日期：06/06/2017

Mr Helling 就 Howden 说了什么:

Of course the process of making my claim was nerve-wracking, but I am grateful for the advice I got decades ago to insure my musical Instruments with Larks. Now I know that a just claim is honoured an

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David Foster

Howden

7 years ago

Thank you very much for taking the time to provide such positive feedback regarding our claims service. I think there was a little confusion at renewal over which bow was stolen, however I believe that this is now sorted out, and we will be contacting you son shortly. Our apologies for any confusion. David Foster, MD Private Clients.

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受信赖的顾客

7 years ago

购买日期：06/06/2017

very helpful and fast

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受信赖的顾客

7 years ago

购买日期：05/06/2017

yes

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Mr Pullen

7 years ago

购买日期：05/06/2017

Mr Pullen 就 Howden 说了什么:

My claim was handled efficiently and settlement was made without delay. Having said this I have always had excellent service from them. I would certainly recommend them to others.

Victoria Sutton

Howden

7 years ago

Thank you very much for your kind comments I will pass them to your handler.

Victoria Sutton - Claims Manager

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Mr Williams

Edinburgh

7 years ago

购买日期：03/06/2017

Mr Williams 就 Howden 说了什么:

I has a leak in a rental property. Their advice, response time and settlement of claim was superb.

Victoria Sutton

Howden

7 years ago

Thank you for your feedback. I am glad to hear we were able to help and met your expectations.

Kind regards

Victoria Sutton - Claims Manager

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Mr Bayford

Winchester

7 years ago

购买日期：01/06/2017

Mr Bayford 就 Howden 说了什么:

Got insurers to a bike that was not locked up, briliant

Victoria Sutton

Howden

7 years ago

Thank you for your kind feed back. We are glad we could be of assistance and I hope you are now enjoying cycling in the nice weather we are having. I have passed your comments onto the claims handler who dealt with your claim.

Victoria Sutton - Claims Manager

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受信赖的顾客

7 years ago

购买日期：01/06/2017

Thank you for the excellent service both on the telephone and in speed of dealing with our claim I was acting on behalf of my mother who is a senior citizen and she was impressed too after what had be

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Victoria Sutton

Howden

7 years ago

Thank you for your kind words. I am glad to hear that my handlers were able to help and hopefully made it a little less stressful experience for you and your mother.

Victoria Sutton - Claims Manager

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受信赖的顾客

7 years ago

购买日期：01/06/2017

extremely prompt assessment and payment of claim with courteous service throughout

Victoria Sutton

Howden

7 years ago

Thank you for your review, I am glad to hear that you received great service from my team and we were able to help. I have passed on your comments to your handler, Charlie.

Thanks

Victoria Sutton - Claims Manager

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Mr Martin

7 years ago

购买日期：01/06/2017

Mr Martin 就 Howden 说了什么:

Lark service has always been excellent. This case was handled by a loss adjuster who was good and fair, but slow to react and communicate. The case could and should have been settled quicker. I was ou

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David Foster

Howden

7 years ago

Thank you very much for taking the time to provide your valued feedback. We aim to use the best suppliers we can and are constantly evaluating the service we receive from loss adjusters and other third parties. Our Claims Manager will investigate the reason for the delay and revert back to you shortly. Kind regards David Foster MD, Private Clients.

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Mr Payne

7 years ago

购买日期：01/06/2017

Mr Payne 就 Howden 说了什么:

Friendly, timely, thorough. Went the extra mile by helping me add an additional name to our policy which was totally unrelated to the claim.

Victoria Sutton

Howden

7 years ago

Thank you, I am glad Laura was able to assist with your claim and your query.

Kind regards

Victoria Sutton - Claims Manager

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关于Howden

Howden is a group of insurance experts, with the experience to deliver for our clients and the motivation to help them thrive. We do insurance differently – and we’re determined to do it better, too. We know the market inside-out. With over 6,500 dedicated professionals and 250 office locations across the UK and Ireland, we’re using our expertise to turn insurance into a tool for social good. In April 2022, Aston Lark became part of the Howden Group, with the aim of creating a standout full-service broker, unrivalled in its quality, scale and reach in the UK and Ireland. In October 2023, we changed our name to Howden.

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